Terms & Conditions

Subscriber has to provide necessary documents and information to establish subscriber’s identification, legal status and business capacity. Dhaka Fiber Net Ltd. shall have the right to examine the same.
Dhaka Fiber Net Ltd. shall have the right to temporary disconnect, suspend or terminate the services for giving any false information by the subscriber in any document or otherwise including on the subscription form. If there is any change in the information given earlier, Subscriber shall notify Dhaka Fiber Net Ltd. of such change, failure of which shall entitle Dhaka Fiber Net Ltd. to suspend or terminate the services and its sole discretion.
Both parties undertake that any information received by one party marked as confidential shall be kept as confidential by the other party. Such information can be revealed if it is found that it was already in the public domain or it was already available to the receiving party without violating this agreement or if it is required by law.
Dhaka Fiber Net Ltd. has the exclusive right and jurisdiction of the title and ownership of the connection and equipment (ONU & Wifi Router or any other) provided by Dhaka Fiber Net Ltd..
Dhaka Fiber Net Ltd. shall provide the services to the subscriber within agreed timeline. However, in case of any delay, Dhaka Fiber Net Ltd. will notify the subscriber as soon as it is reasonably practicable.
Dhaka Fiber Net Ltd. shall not be liable for disruption and discontinuation of its service due to any disturbance, congestion, severance in the other networks reasons beyond its control.
Dhaka Fiber Net Ltd. may temporarily suspend the services wholly or in parts for repair, maintenance, upgrading or circumstances beyond Dhaka Fiber Net Ltd. control. However, Dhaka Fiber Net Ltd. will notify the subscriber as soon as it is reasonably practicable.
Dhaka Fiber Net Ltd. have the right to suspend or terminate the connection without further notice in case of subscriber uses the device/ terminal/ IP on any resources provided by Dhaka Fiber Net Ltd. beyond the allocated number of connections or bandwidth capacity.
The connection will be automatically disconnected from Dhaka Fiber Net Ltd. if the subscriber has exceeded the monthly data volume limit.
Dhaka Fiber Net Ltd. should have exclusive right to change/ increase/ reduce the traffic charges, validity period, package plans and any other agreed terms etc. at any time subject to official notification of such changes. No notification will require if such changes take place due to any regulatory or government imposition.
Dhaka Fiber Net Ltd. may keep the subscriber updated about any new information about the Dhaka Fiber Net Ltd. services, if needed. Dhaka Fiber Net Ltd. reserves the right to communicate any of its offer and services related communication and/or massage to the subscriber at any time and in any manner to keep the subscriber updated from time to time. Dhaka Fiber Net Ltd. reserves the right to use the name of the subscriber in its material for promotion or business purpose.
Dhaka Fiber Net Ltd. shall endeavor to provide the best possible service to its subscribers. However, the quality, reliability and the availability of service may dependent on various factors. In case of failure to achieve desired quality, reliability and the availability of service due to any of the above factors, Dhaka Fiber Net Ltd. shall not be held liable.
The subscriber undertakes not to use Dhaka Fiber Net Ltd. services to commit any unlawful act which might endanger national, social or economic interest or damage Dhaka Fiber Net Ltd. reputation to other subscriber. Under such circumstances, Dhaka Fiber Net Ltd. shall have the exclusive right to discontinue the services of the subscriber and take appropriate legal measures. Subscriber shall indemnify Dhaka Fiber Net Ltd. if it suffers any losses, damages or has to pay any penalty due to unlawful usage of the subscriber.
Notwithstanding anything contained in this agreement, any other information through Dhaka Fiber Net Ltd. brochure, notification, published and/ or shall broadcasted by Dhaka Fiber Net Ltd. regarding its services, service price, billing policy, credit policy etc. shall also be binding to this agreement.
Use of Dhaka Fiber Net Ltd. services is subject to its more current applicable usage policies.
Subscriber shall pay agreed charges to Dhaka Fiber Net Ltd. in its prescribed bill format strictly within due date. Dhaka Fiber Net Ltd. have right to suspend or terminate the connection to the subscriber if the bill is not paid in full within due date.
Subscribers shall have to pay “Shifting Charge” for shifting the connection.
Subscriber shall be entitled to reconnect his/her connection by making payment of his/her outstanding in full if the connection of the subscriber has been suspended, temporarily or permanently disconnected due to payment default. If the connection has been permanently disconnected by the Dhaka Fiber Net Ltd. for such circumstances, along with the full payment of the outstanding bill, the subscriber shall also be liable to pay the reconnection fee if applicable.
Dhaka Fiber Net Ltd. will retain the ownership of all optical network equipment provided to the subscriber. In case of termination or temporary stop of services, subscriber shall handover the equipment to Dhaka Fiber Net Ltd. without any delay. For any damages to the equipment, subscriber shall compensate the value of the damage equipment.
Dhaka Fiber Net Ltd. has no control over the accuracy or appropriateness of any information in the internet and the subscriber is solely responsible for the internet usage.
The subscriber undertakes to safeguard the equipment provided by Dhaka Fiber Net Ltd. from potential damage (i.e. misusage, negligence, fire, lightening, natural disaster, theft, sabotage, come in contact with water, drop from height). Dhaka Fiber Net Ltd. shall have the right to ask for damages from the subscriber.
Dhaka Fiber Net Ltd. shall not be liable for any health hazard or problems otherwise caused by the use or abuse of the services and the equipment.
Subscriber shall solely be responsible for his/her own and his/her subscriber’s illegal data or voice transfer or traffic or bulk e-mail spamming or any other illegal operation. The sending of bulk e-mail spamming is strictly forbidden and the subscriber account will be immediately terminated. Subscriber shall indemnify Dhaka Fiber Net Ltd. if it suffers any losses, damages or has to pay any penalty due to unlawful usage of the subscriber.
Subscriber shall install proper electric connection, power grounding UPS, stabilizer etc. in his/her premises and on his/her accord. Subscriber shall not relocate or move any equipment provided by Dhaka Fiber Net Ltd. without the permission of Dhaka Fiber Net Ltd..
Dhaka Fiber Net Ltd. shall not install any product/ services, without authentic document from the signatory of this document and authorized representative of Dhaka Fiber Net Ltd. and also clearance from the revenue assurance department of the Dhaka Fiber Net Ltd..
Without customers written request/ consent for any upgrade / downgrade of the bandwidth or any other changes will not be executed. For increasing/ decreasing bandwidth, temporarily/ permanently disconnection needed one month prior written notice.
The subscriber shall file its complain about the services of Dhaka Fiber Net Ltd. to the subscriber customer care.
The subscriber is not authorized to resell Dhaka Fiber Net Ltd. Internet services without written permission and will be liable for legal action to be taken if the subscriber is found in doing so.
Veterans of Bangladesh Armed Forces will be able to enjoy 25% less payment on their monthly charges as a tribute from Dhaka Fiber Net Ltd. Internal on the Golden Jubilee of Bangladesh’s independence for their lifelong service in uniform rendered to the nation! To avail this offer, veterans need to submit their valid TS number at the time of registration or online purchase. Our service delivery team will collect the photocopy of veterans’ ID with TS numbers during connecting their homes with Dhaka Fiber Net Ltd. Internet. Photocopy of the veteran’s ID card is an essential document to activate the especially offered privilege. Veterans can also refer the same to their tenants where a recommendation letter duly signed by the veterans and photocopy of veteran ID will also be considered as an essential document. Dhaka Fiber Net Ltd. Internet exclusively preserves the right to withdraw any offer at any time.
Responsibilities of Dhaka Fiber Net Ltd. are explicitly stated in this agreement as above and Dhaka Fiber Net Ltd. takes no other responsibilities beside those in this agreement.
Notwithstanding anything to the contrary contained herein, Dhaka Fiber Net Ltd. shall not be liable for any reason or any representation, implied warranty or condition or other term, at lawful or under the terms of this agreement for any losses, whether loss/ profit, actual or consequential or otherwise and whether occasioned by the Dhaka Fiber Net Ltd. or its employees or agents or otherwise relating to the sale of the products and/or provision of services to the subscriber.
Dhaka Fiber Net Ltd. reserves the right to change the above terms and conditions.

Privacy policy

Protecting our customers’ privacy is an important priority at Dhaka Fiber Net Ltd. and we are committed to maintaining h3 and meaningful privacy protections. The privacy of your information is a significant responsibility and we value the trust you place in us. Our Privacy Policy is designed to inform you about the information we collect, how we use it, and your options regarding certain uses of this information. This policy applies to all website visitors, app users, customers, buyers and users (collectively called as “Users”). In addition, this Privacy Policy applies to all products and services provided by Dhaka Fiber Net Ltd.. By accepting the Privacy Policy and the Terms & Conditions during registration, you expressly consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy.

Information we collect and how it is used

We collect information when you communicate with us and when you use our products, services and sites. This includes information you provide such as name and contact information, images, voice recordings or prints, the reason for contacting us and payment information. Service usage information we collect includes call records, websites visited and network traffic data, product and device-specific information and identifiers, service options you choose. Usage and other similar information. We use this information to establish, monitor and maintain your account and billing records; measure credit and payment risk; provide account-related services; deliver and maintain your products and services; help you with service-related issues or questions; manage and protect our networks, services and users from fraudulent, abusive, or unlawful uses; help us improve our services and research and develop new products and services; authenticate you; determine your eligibility for new products and services and contact you with marketing offers. When you contact us or we contact you, we may monitor or record that communication or keep a record of the transaction to help us train employees and better serve you. We may automatically measure and monitor network performance and the performance of your connections to improve your, or our, service levels and products. If you contact us for service support, we also may access information about your computer or other device settings to provide customized technical support or to install specific applications or services that you use or that are necessary to the applications or services you use. When you establish an online account or register on our sites or apps, we may collect information about your user identification, password and secret questions and answers. We use this information to authenticate you when you sign in.

Information shared

Dhaka Fiber Net Ltd. uses vendors and partners for a variety of business purposes such as to help us offer, provide, repair, restore and bill for services we provide. We share information with those vendors and partners when it is necessary for them to perform work on our behalf. For example, we may provide your credit card information and billing address to our payment processing company solely for processing payment for a transaction you have requested. We require that these vendors and partners protect the customer information we provide to them and limit their use of Dhaka Fiber Net Ltd. customer data to the purposes for which it was provided. We do not permit these types of vendors and partners to use this information for their own marketing purposes. Dhaka Fiber Net Ltd. also may share certain information with outside companies, for example, to assist with the delivery of advertising campaigns, or preparing and sharing aggregate reports. We may disclose information that individually identifies our customers or identifies customer devices in certain circumstances, such as:

To comply with valid legal process including subpoenas, court orders or search warrants, and as otherwise authorized by law;
To protect our rights or property, or the safety of our customers or employees;
To protect against fraudulent, malicious, abusive, unauthorized or unlawful use of or subscription to our products and services and to protect our network, services, devices and users from such use;
To advance or defend against complaints or legal claims in court, administrative proceedings and elsewhere;
To a third-party that you have authorized to verify your account information;
To outside auditors and regulators; or

Refund policy

Once the customer paid for connection, refund will be processed as per the following policies –

Refund will be made within 10 working days after service cancellation by the subscriber.
Bank or Payment Gateway charge may be deducted subject to the terms and conditions of the relevant Bank or Payment Gateway.
Once installation is done, installation fee will be deducted from refund amount.

Delivery Policy

Dhaka Fiber Net Ltd. shall provide the services to the subscriber within 3 working days. However, in case of any delay, Dhaka Fiber Net Ltd. will notify the subscriber as soon as it is reasonably practicable.

Cancellation Policy

Cancellation of request for connection will be allowed for the following reasons

Location of the customer is out of coverage of Dhaka Fiber Net Ltd. Internet
Technical issues at the customer’s end which renders providing connection unfeasible
Change of decision by the customer